Shipping Protection for BigCommerce

For ecommerce businesses, creating a seamless and trustworthy experience is essential to building customer loyalty. RockBottomGolf.com, a leader in golf equipment and accessories, recognized the importance of providing peace of mind during the most critical part of the shopping journey—the checkout process. To achieve this, they partnered with IntuitSolutions to implement a robust shipping protection solution that integrates effortlessly into their BigCommerce checkout, ensuring customers feel secure about their purchases.

This BigCommerce shipping protection solution addresses common challenges in ecommerce, such as lost, damaged, or stolen packages, by offering customers an optional delivery protection fee at checkout. With features like automatic fee application, transparent pricing, and full compatibility with the BigCommerce Optimized One-Page Checkout, the solution is both user-friendly and customizable. It allows merchants to adjust the fee structure to align with their business needs while giving shoppers the flexibility to toggle the fee on or off.

Ecommerce businesses strive to instill confidence in their customers, particularly when it comes to ensuring packages arrive safely. For Miwall Corp., a nationwide retailer of guns and ammunition serving individuals, distributors, and law enforcement agencies, this meant implementing a delivery protection solution to guarantee peace of mind for shoppers. The solution, powered by Ebizio Checkout’s Product Fee Manager, enabled Miwall Corp. to provide a shipping protection option automatically applied to all carts with physical items.

With this custom checkout solution Miwall Corp. not only reassures customers about the safety of their purchases but also offsets the financial burden of shipping mishaps. The BigCommerce shipping protection feature has become an invaluable tool for managing customer expectations, preserving brand reputation, and controlling expenses, highlighting how ecommerce businesses can adapt to evolving shopper needs with innovative solutions.