Managing multiple users and high-volume orders can be challenging for B2B ecommerce merchants, especially when employees can’t see each other’s activity.
Natively, BigCommerce treats customer accounts individually—so if one team member places an order, others can’t view it. For companies with multiple representatives, this leads to confusion, delays, and an overwhelmed customer service team.
To ease the common burden, we developed a custom application for BigCommerce to improve the experience for both B2B reps and support teams. See how it works below.
A Unified View of Cross-Company Orders for B2B Ecommerce
For one of our clients, our BigCommerce developers implemented a custom company groupings feature that connects multiple user accounts under a single company umbrella. With this functionality:
- Representatives can view all orders placed by anyone within their company
- There’s no need to track down colleagues with questions like, “Did you order that?”—the entire company’s order history is accessible in one centralized dashboard
- Status updates, tracking numbers, and expected delivery dates are visible for every order, regardless of who placed it
- The system has an ERP integration with BigCommerce, ensuring order data is accurately reflected
Build the B2B Features that Convert
Selling B2B is easier than you think. From custom pricing to advanced shipping rules, you have options.
Detailed Information for Individual Orders
With our custom solution, every user within a company group can view detailed order information, no matter who originally placed the order. This centralization eliminates the guesswork and back-and-forth typically required when multiple team members are managing orders across a single organization.
From the order dashboard, all company users can access:
- Individual order status, total cost, and payment method
- Full product breakdown, including SKU, order quantity, and price per line item
- Estimated delivery dates—especially useful for orders that ship in multiple deliveries
- Shipping address and billing details, visible to all associated users for easy coordination
- Tracking and fulfillment details, even for partially shipped orders, so users always know what’s en route and what’s pending
A Powerful B2B Solution Beyond Order Visibility
With this company group customization for BigCommerce, B2B merchants can unlock additional capabilities for their B2B ecommerce platform, including:
- Shared discount structures at the company level
- Shared address books, supporting a default company-wide shipping address
- Custom address books per user, enabling shipping address flexibility when needed
Enable Custom Company Groupings for Your B2B Ecommerce Platform
If your B2B store processes frequent orders from multiple buyers, this customization can save time, reduce support requests, and improve customer satisfaction.
Let’s talk about how to bring this level of visibility and flexibility to your B2B ecommerce store. Contact our BigCommerce experts today.
Build the B2B Features that Convert
Selling B2B is easier than you think. From custom pricing to advanced shipping rules, you have options.
