Ecommerce companies looking to level up need their site to be firing on all cylinders. It’s not just about reeling in new customers, but also making sure that the behind-the-scenes operations are a well oiled machine. Connecting all the digital pieces—apps, systems, even people—is key to creating a smooth, scalable engine that can keep up with demand as your online business takes off.
To give you a taste of how it’s done, we’ve got a client success story lined up to share with you. We worked our integration magic to build them a unified digital ecosystem that’s just ready for the races. See how our customized solutions sent their ecommerce platform into new heights of operational excellence while maxing out customer satisfaction.
Critical Ecommerce Apps and Integrations
As the size and complexity of an ecommerce store grows, so does the need for different solutions. Choosing the right combination of these apps and integrations can dramatically improve your ecommerce operations, offering a seamless experience for both you and your customers. Some of the common needs for third-party apps include:
- Inventory Management: Help keeps stock levels accurate, automate ordering, and manage suppliers efficiently.
- Shipping and Fulfillment: Streamline shipping processes, offer various delivery options, and provide transparent tracking to customers.
- Payment Gateways: Integrations with gateways like Authorize.net, Stripe, PayPal, and Square provide secure, flexible payment options for customers. Digital wallets like Apple Pay and Google Wallet give customers even more options and less friction when it comes to completing the order
- Search/Merchandising: Enhanced search and merchandising tools improve site search capabilities and product discovery, offering a tailored shopping experience based on user behavior and preferences.
- Channel Management: Help merchants to manage sales across multiple online marketplaces and channels from a single platform, optimizing visibility and sales without splitting focus.
- PIM (Product Information Management): Ensure product information across all sales channels is consistent and up-to-date, simplifying catalog management.
- ERP (Enterprise Resource Planning): Help manage business processes, from finance and HR to supply chain and operations.
- Customer Relationship Management (CRM):Tools that integrate with ecommerce platforms for customer behavior insights and personalized marketing.
For many businesses, off-the-shelf integration solutions fall short of connecting these tools effectively. For clients like Tires.auto, with a complex array of backend and frontend systems, a custom BigCommerce integration provided an efficient, comprehensive solution.
Connecting the App Ecosystem: Tires.Auto
Tires.Auto has emerged as a premier online destination for purchasing quality, reliable tires for a diverse range of driving applications. At the heart of their BigCommerce store are two critical integrations: Convermax for enhanced search and category results, and Channel Advisor for product information and fulfillment management.
Let’s explore how each component plays a pivotal role in streamlining operations and enhancing the customer experience.
Convermax: Mastering Search and Compatibility
In the specialized field of automotive parts, ensuring products match the correct vehicle fitment is crucial. Customers need to be guided to the right items for their vehicle in order to avoid costly returns and reputation damage. Convermax, tailored for the automotive industry, simplifies this process at a relatively low cost. This integration allows for:
- Dynamic Search and Category Pages: Through a custom JavaScript API, Convermax seamlessly integrates with BigCommerce, offering real-time search results based on their comprehensive product catalog without directly modifying BigCommerce data.
- Personalized Product Details: The product detail pages are enhanced to show compatibility with the vehicles saved in a user’s “My Garage,” improving the shopping experience and reducing the likelihood of returns.
- Efficient Tire Search: By avoiding the creation of an extensive category tree, Convermax allows Tires.Auto to bypass BigCommerce’s category limit, streamlining product discovery and selection while skipping over the otherwise herculean task of tagging products with all possible vehicles they would fit.
Channel Advisor: Streamlining Product Management and Fulfillment
Channel Advisor (CA) acts as a bridge between Tires.Auto’s inventory and its fulfillment processes, serving dual roles as a Product Information Manager (PIM) and Fulfillment Manager.
This integration ensures:
- Comprehensive Product Information: CA enables the merchant to manage product data, availability, and pricing through integrations with suppliers and distributors, making BigCommerce one of several sales channels managed through CA.
- Efficient Order Fulfillment: From order pickup through shipping, CA handles the logistics, providing real-time updates and tracking information, ensuring a smooth fulfillment process that enhances customer satisfaction
Work with the Expert BigCommerce Integration Partners
The Tires.auto project illustrates the power of custom integrations in creating a robust, user-friendly ecommerce platform.
By partnering with our team of Elite BigCommerce developers, you can harness the same level of efficiency, innovation, and integration to elevate your online store. Whether it’s improving search functionality, managing product information, or streamlining order fulfillment, our expertise in integrating various apps and systems ensures your BigCommerce store operates at its best.
Contact us today to discuss your project in more detail.
